FAQs

Frequently Asked Questions

I am waiting for the delivery of my order, but it is late.

I can check his follow-up thanks to the link I received by email.

I can contact customer service by email, chat or phone at 07.69.60.17.41.

The delivery time indicated is for information only, it is the average time provided by the carriers.

If my order is indicated as delivered but I have not received it.

I can first inquire with my neighbors to find out if the package has not been deposited in the wrong mailbox.

I can inquire at the post office closest to my home.

And I can contact customer service by email, chat or telephone at 07.69.60.17.41.

I want to return an item for an exchange or a refund.

In order for my product to be supported by the after-sales service, it must in no case be damaged and have its original packaging.

I always have to test my screen before proceeding to its final gluing.

If I want a refund, I have 14 days upon receipt of my order to request a "Withdrawal" in the after-sales section.

Here are all the payment methods that LCDStore offers me: 

  • Bank card
  • PayPal

If I pay for my order with a credit card, I will be asked to enter my card details during the checkout process, and to follow the instructions provided when I place my order.

I want to return a product for an exchange or a refund.

I go to:

  • The contact us page
  • I fill out the form according to my request: Classic exchange, exchange in advance with deposit, withdrawal.

All shipments are traced.

My tracking number is sent to me by email as soon as the carrier takes charge of the package and scans its reference.

I placed an order and I want to track the delivery of my package.

I find the link to track my package in the shipping email of my order, or on the site in the " My account " tab, section "History of your orders".